Operations Update

We are carefully opening our locations with a phased approach to ensure cleaning, safety and distancing protocols that align with CDC guidelines, state restrictions and industry best practices. For the status of your location and to review our comprehensive reopening plan, CLICK HERE.

MVP Safe

Our commitment to the safety and health of our members and team members is our first priority. As a company dedicated to building healthy communities, we know how important it is for you to have the confidence and peace of mind that you are returning to the safest environment possible.

 

We carefully reopened our Athletic Club locations on Monday, September 14 with a PHASED APPROACH that includes new cleaning and safety protocols to ensure that confidence.

 

THANK YOU for your continued support and patience as we take this next step together — MVP SAFE, MVP STRONG!

 

CLEANING PROCEDURES

Through research, CDC guidelines and industry best practices, we have formulated extensive cleaning and sanitizing procedures, including the introduction of EPA registered disinfectants proven to eliminate COVID-19 on surfaces.

 

  • Increased Frequency
    Increased and more consistent cleaning and disinfecting of high-touch surfaces throughout the club.
  • Sanitizing Stations
    Hand and equipment sanitizing stations will be readily available throughout the club.
  • Reinforced Protocols
    Constant reinforcement of front-of-the-house and back-of-the-house sanitation procedures.
  • Overnight Cleaning
    Consulted with contracted cleaning company to ensure effective overnight cleaning products and procedures.

 

OPERATIONS

We will carefully open with a phased approach to ensure confidence and peace of mind for members and our team. The following procedures and operational protocols are in place during Phase 1 of our reopening plan beginning Monday, September 14.

Modified Hours
Modified hours of operation will allow for additional cleaning and disinfecting throughout the day. See individual location Kid's Stuff pages for modified Kid's Stuff hours.



MVP SPORTSPLEX
Monday-Friday
6:00am-8:00pm

Saturday-Sunday
8:00am-6:00pm



MVP METRO CLUB
Monday-Friday
6:00am-8:00pm

Saturday
8:00am-4:00pm

Sunday
CLOSED



MVP ATHLETIC CLUB, CRAHEN
Monday-Friday
6:00am-8:00pm

Saturday-Sunday
8:00am-6:00pm



MVP ATHLETIC CLUB, ROCKFORD
Monday-Friday
6:00am-8:00pm

Saturday-Sunday
8:00am-6:00pm



MVP ATHLETIC CLUB, HOLLAND
Monday-Friday
6:00am-8:00pm

Saturday
8:00am-6:00pm

Sunday
10:00am-6:00pm

General
  • In accordance with the State of Michigan Executive Order, protective face coverings must be worn AT ALL TIMES while inside MVP. Exceptions: while swimming, showering, eating or hydrating.
  • In accordance with the State of Michigan Executive Order, we are limited to 25% building capacity and MAY need to limit entry if occupancy exceeds that threshold.
  • Towel service will be temporarily unavailable. All members are to bring their own towel for workout/showers.
  • Members are encouraged to bring their own pre-filled water bottle as drinking fountains have been turned off. Some bottle filling stations will be available.
  • Guest/Non-Members will not be permitted in the club during Phase 1 of our reopening plan.
  • All customers are encouraged to follow the guidance of the CDC.
    • Follow 6’ social distancing guidelines. Do not congregate.
    • Wash hands frequently with soap and water for at least 20 seconds or use hand sanitizer provided throughout facility.
    • Stay home when you are sick.
Check-In
  • Contactless check-in is available via the MVP mobile app.
  • Limited check-in stations will be available to allow for proper social distancing.
  • Protective shields will be present at check-in stations for a period of time.
  • Social distancing markers available to guide check in process.
  • Hand sanitizing station will be available.
Common Areas
  • Casual seating will be removed or spread out to allow for proper social distancing.
  • Additional hand sanitizing stations will be located throughout the building.

 

IN THE CLUB

In addition to our extensive cleaning efforts including the use of EPA-registered, virus-killing disinfectants, the following procedures and operational protocols are in place during Phase 1 of our reopening plan beginning Monday, September 14.

 

Services and amenities may differ per location.

Locker Rooms
  • To practice social distancing, only 50% of lockers will be available.
  • Frequent sanitization of shared surfaces using EPA-registered, virus-killing disinfectants.
  • Temporarily Unavailable: Towel Service, Laundry Service, Whirlpool, Sauna, Steam Room, Hair Dryers, Lotion, Hair Gel
Fitness Floor
  • Limited strength and cardio machines available to increase space for social distancing.
  • Limited fitness equipment accessories available to ensure more frequent cleaning of available equipment. I.E. Fitness Mats, Bands, Foam Rollers, Attachments, etc.
  • Enhanced cleaning protocols with EPA-registered, virus-killing disinfectants.
  • Several fitness wipes stations throughout the space to help encourage cleaning of equipment before and after use.
  • Functional turf space will be open to member use only. No group fitness classes will be offered on functional turf space in Phase 1.
  • Temporarily Unavailable: Towel Service
Group Fitness
  • Limited class programming and modified schedules offered
  • Reduced class capacity to allow for 6’ social distancing of participants in studios
  • Equipment, when applicable, will be pre-staged for participants prior to class.
  • Designated participant spots to allow for social distancing. 6+ ft between participants in all directions.
  • Advanced reservations required for studio offerings through our WEBSITE. Details on reservation system will be available shortly.
  • Contactless class check-in (after online reservation) available via MVP Mobile App
  • Classes will be spaced 45 minutes apart to allow for instructors to sanitize equipment with an EPA-registered, virus-killing disinfectant
  • Congregating outside or inside studio before or after class is not allowed.
  • Only large group fitness studios will be used.
  • No group fitness classes will be offered on functional turf space or in pools in Phase 1.
  • Temporarily Unavailable: Towel Service, Yoga Blocks, Yoga Mats, Fitness Mats
Training
  • Trainer will work to sanitize and disinfect all touch points throughout training areas before and after each use.
  • To protect members and team members, we will practice social distancing of 6 feet during one-on-one and small group sessions, eliminate any physical contact and masks will be required.
  • When available, training may be done outdoors to allow for proper social distancing.
Kid's Stuff
  • Kid's Stuff will be open in a limited capacity during Phase 1.
  • By bringing children to Kid’s Stuff, parents acknowledge their children don’t have any signs or symptoms of Covid-19 or any other illness including having a temperature over 100.4 for 48 hours prior to being in Kid’s Stuff.
  • As a safeguard to team members and other children, our team members will be taking each child's temperature via no contact infrared thermometer prior to admittance. Children with a temperature of 100.4 or above will not be allowed to check in that day.
  • Per the State of Michigan Executive Order, all team members and children ages 5 and up are required to wear protective face coverings at all times. Children ages 2-4 are strongly encouraged to wear a face covering.
  • To allow for proper social distancing guidelines, team members will encourage children to keep distanced whenever possible.
  • In order to help us staff and maintain distancing in our spaces, we require calling ahead 24 hours to reserve a spot for your child(ren). Reservations are not guaranteed.
  • Children can be checked into Kid's Stuff for 1.5 hours max, once per day.
  • Some Kid's Stuff check ins will be located outside the regular check in space in order to control people going in and out of the space. Please maintain social distancing while waiting in line for check in/out.
  • Protective barriers will be present at Kid’s Stuff desk to ensure a layer of protection for team members and members.
  • Hourly sanitization of all high-touch surfaces and toys, and plush toys have been removed.
  • Temporarily Unavailable: Programs, Birthday Parties
Aquatics
  • Open swim and lap swim will be limited to one (1) person per lane unless part of the same household. Please be conscious of people waiting and limit time accordingly.
  • Capacity restrictions will be implemented in all aquatic areas.
  • Shared equipment may have limited availability.
  • Hourly sanitization of all high-touch surfaces with EPA-registered, virus-killing disinfectant.
  • Temporarily Unavailable: Towel Service, Lessons/Programming
Basketball
  • During Phase 1 basketball courts will be used for group classes.
  • No open play or basketball shooting will be allowed.
Racquet Sports
  • We are following the USTA guidelines for opening tennis facilities and programming safely.
  • Players are required to maintain a safe social distance when entering and exiting a court.
  • For safe social distancing, avoid any physical contact with another player.
  • Place personal belongings at least 6 feet apart from another players.
  • We recommend players do not change ends between play; or if it is necessary, change ends on opposite sides of the net.
  • Make sure to bring your own racquet, tennis balls, water and towel.
  • To protect members and team members, we will practice social distancing of 6 feet during one-on-one sessions, eliminate any physical contact and protective face coverings are required.
  • During lessons, roll balls to the net with your racquet and our tennis pros will pick them up, please refrain from touching tennis equipment.
  • (Starting 9/21) Racquetball courts are available for use. Limit two (2) members max per court. No demo racquets or balls available. Masks required at all times.
  • Temporarily Unavailable: Towel Service, Platform Tennis Hut
Work-Space
  • Rental rooms will be locked unless rented.
  • Rental rooms will be reduced in the # of people allowed due to social distancing recommendations.
  • Some seating may be removed to allow for adequate social distancing.
  • Flavored water will be removed in Phase 1.

MEMBERSHIP / POINTS PLUS

We will begin charging pro-rated membership dues on Monday, September 14. If you have an available credit on your account from March, this credit will be applied in the September billing process.

 

This has been a difficult time and we know how important it is for our members to have the confidence and peace of mind that they are returning the safest environment possible. Whether you aren’t quite ready to walk through the doors or you’ve had a change in circumstances, we understand and have created a flexible membership option just for you.

 

Our new POINTS PLUS program allows memberships to be placed on a hold status for an unlimited amount of time. When you are ready to come back, you will retain your initial membership dues pricing and will not be charged a re-enrollment fee.

 

POINTS PLUS CONDITIONS
  • POINTS PLUS allows memberships to be placed on “hold” status for an unlimited amount of time.
  • Memberships are moved to POINTS PLUS starting on the first day of the next month.
  • *You must change your account status to POINTS PLUS or cancel by 11:59pm on September 13th to avoid September billing.
  • Beginning November 1, POINTS PLUS members will be charged a minimum of $8 per month, per member until the account is moved to “active”.
  • If account includes multiple members and at least one member remains “active”, Primary membership dues and monthly POINTS PLUS fee will be assessed.
  • Upon reactivation, member will retain their monthly membership dues structure given at the time of initial enrollment and no re-enrollment fee will be assessed.
  • POINTS PLUS member will receive one (1) guest pass per month of POINTS PLUS status. Guest pass can be used by member and will expire at the end of month assigned. (Guests are not allowed during Phase 1 of reopening)
  • POINTS PLUS member will continue to earn Health Points during time of POINTS PLUS status and will retain all points earned prior to entering the POINTS PLUS program.

 

POINTS PLUS sound right for you?

Easily update your account status below, and when the time is right, we will be ready to welcome you back!

 

Change to Points Plus

FREQUENTLY ASKED QUESTIONS

What happens to the credit from March?
  • All memberships will receive prorated dues credit to their membership account for the period of March 16-March 31.
  • Credits are non-refundable and non-transferable.
  • Credit card refunds are not available.
  • Dues credits will be applied directly to your MVP membership account when the club opens on Monday, September 14.
  • Dues credit will be available to be applied towards future dues and other charges on your membership account when the club opens on Monday, September 14.
I am not ready to come back yet. What are my options?
  • You can place your MVP membership ON HOLD with our POINTS PLUS program.
  • Simply login to your myMVP account and change your membership status to POINTS PLUS by 11:59pm on Sunday, September 13 to not be included in September billing.
  • POINTS PLUS program allows memberships to be placed on a hold status for an unlimited amount of time.
  • When you are ready to come back, you will retain your initial membership dues pricing and will not be charged a re-enrollment fee.
  • At this time, there is no charge to be on POINTS PLUS. If after October 31st you are still not ready to come back, you can continue POINTS PLUS for only $8 per month, per member.
  • We will begin charging pro-rated membership dues on Monday, September 14. If you have an available credit on your account from March, this credit will be applied in the September billing process. If you are not ready to return, you must change your account status to POINTS PLUS or cancel by 11:59pm on September 13th to avoid September billing.
I do not wish to continue my membership with MVP at this time. Can I cancel online?
  • We are sorry to see you go! You can cancel your membership online through your myMVP account.
  • We will begin charging pro-rated membership dues on Monday, September 14. If you have an available credit on your account from March, this credit will be applied in the September billing process. If you are not ready to return, you must change your account status to POINTS PLUS or cancel by 11:59pm on September 13th to avoid September billing.
I need help!
Have questions about September billing? Need help moving your account to POINTS PLUS? We're here to help! Call our Member Support Center at 1-800-517-7712 or info@mvpsportsclubs.com.