WELCOME BACK! We have carefully opened our locations with an approach that includes cleaning, safety and distancing protocols that align with CDC guidelines, state restrictions and industry best practices. For the status of your location and to review our comprehensive reopening plan, CLICK HERE.
Locations
In accordance with the latest MDHHS order, protective face MASKS must be worn AT ALL TIMES while inside MVP. Under this order, plastic face shields do not qualify. Cloth masks fully covering the mouth and nose only.
Our commitment to the safety and health of our members and team members is our first priority. As a company dedicated to building healthy communities, we know how important it is for you to have the confidence and peace of mind that you are returning to the safest environment possible.
We carefully reopened our Athletic Club locations on Monday, September 14 with an approach that included new cleaning and safety protocols to ensure that confidence.
THANK YOU for your continued support and patience as we take this next step together — MVP SAFE, MVP STRONG!
CLEANING PROCEDURES
Through research, CDC guidelines and industry best practices, we have formulated extensive cleaning and sanitizing procedures, including the introduction of EPA registered disinfectants proven to eliminate COVID-19 on surfaces.
- Increased Frequency
Increased and more consistent cleaning and disinfecting of high-touch surfaces throughout the club. - Sanitizing Stations
Hand and equipment sanitizing stations will be readily available throughout the club. - Reinforced Protocols
Constant reinforcement of front-of-the-house and back-of-the-house sanitation procedures. - Overnight Cleaning
Consulted with contracted cleaning company to ensure effective overnight cleaning products and procedures.
OPERATIONS
The following procedures and operational protocols are currently in place. Our team will evaluate operations weekly and make adjustments when possible.
- Modified Hours
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Modified hours of operation will allow for additional cleaning and disinfecting throughout the day. See individual location Kid's Stuff pages for modified Kid's Stuff hours.
MVP SPORTSPLEXMonday-Friday 5:00am-8:00pm
Saturday-Sunday 8:00am-6:00pm
MVP METRO CLUBMonday-Friday 5:00am-8:00pm
Saturday 8:00am-4:00pm
Sunday CLOSED
MVP ATHLETIC CLUB, CRAHENMonday-Friday 5:00am-8:00pm
Saturday-Sunday 8:00am-6:00pm
MVP ATHLETIC CLUB, ROCKFORDMonday-Friday 5:00am-8:00pm
Saturday-Sunday 8:00am-6:00pm
MVP ATHLETIC CLUB, HOLLANDMonday-Friday 5:00am-8:00pm
Saturday 8:00am-6:00pm
Sunday 10:00am-6:00pm
- General
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- In accordance with the State of Michigan Executive Order, protective face MASKS must be worn AT ALL TIMES while inside MVP. Exceptions: while swimming, showering, eating or hydrating. Under this order, plastic face shields do not qualify. Cloth masks the covering fully the mouth and nose only.
- In accordance with the State of Michigan Executive Order, we are limited to 25% building capacity and MAY need to limit entry if occupancy exceeds that threshold.
- Members are encouraged to bring their own pre-filled water bottle as drinking fountains have been turned off. Some bottle filling stations will be available.
- All customers are encouraged to follow the guidance of the CDC.
- Follow 6’ social distancing guidelines. Do not congregate.
- Wash hands frequently with soap and water for at least 20 seconds or use hand sanitizer provided throughout facility.
- Stay home when you are sick.
- Check-In
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- Contactless check-in is available via the MVP mobile app.
- Limited check-in stations will be available to allow for proper social distancing.
- Protective shields will be present at check-in stations for a period of time.
- Social distancing markers available to guide check in process.
- Hand sanitizing station will be available.
- Common Areas
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- Casual seating will be removed or spread out to allow for proper social distancing.
- Additional hand sanitizing stations will be located throughout the building.
IN THE CLUB
In addition to our extensive cleaning efforts including the use of EPA-registered, virus-killing disinfectants, the following procedures and operational protocols are currently in place.
Services and amenities may differ per location.
- Locker Rooms
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- To practice social distancing, only 50% of lockers will be available.
- Frequent sanitization of shared surfaces using EPA-registered, virus-killing disinfectants.
- Temporarily Unavailable: Whirlpool, Sauna, Steam Room, Hair Dryers, Lotion, Hair Gel
- Fitness Floor
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- Limited strength and cardio machines available to increase space for social distancing.
- Limited fitness equipment accessories available to ensure more frequent cleaning of available equipment. I.E. Fitness Mats, Bands, Foam Rollers, Attachments, etc.
- Enhanced cleaning protocols with EPA-registered, virus-killing disinfectants.
- Several fitness wipes stations throughout the space to help encourage cleaning of equipment before and after use.
- Functional turf space will be open for member use only. No group fitness classes offered.
- Group Fitness
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- PER STATE RESTRICTIONS, NO CLASSES OFFERED BEGINNING WEDNESDAY, NOVEMBER 18
- Training
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- Trainer will work to sanitize and disinfect all touch points throughout training areas before and after each use.
- To protect members and team members, we will practice social distancing of 6 feet during one-on-one sessions, eliminate any physical contact and masks will be required.
- When available, training may be done outdoors to allow for proper social distancing.
- Temporarily Unavailable: Small Group Training
- Kid's Stuff
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- Kid's Stuff is currently opened in a limited capacity.
- By bringing children to Kid’s Stuff, parents acknowledge their children don’t have any signs or symptoms of Covid-19 or any other illness including having a temperature over 100.4 for 48 hours prior to being in Kid’s Stuff.
- As a safeguard to team members and other children, our team members will be taking each child's temperature via no contact infrared thermometer prior to admittance. Children with a temperature of 100.4 or above will not be allowed to check in that day.
- Per the State of Michigan Executive Order, all team members and children ages 5 and up are required to wear protective face coverings at all times. Children ages 2-4 are strongly encouraged to wear a face covering.
- To allow for proper social distancing guidelines, team members will encourage children to keep distanced whenever possible.
- In order to help us staff and maintain distancing in our spaces, we require calling ahead 24 hours to reserve a spot for your child(ren). Reservations are not guaranteed.
- Children can be checked into Kid's Stuff for 1.5 hours max, once per day.
- Some Kid's Stuff check ins will be located outside the regular check in space in order to control people going in and out of the space. Please maintain social distancing while waiting in line for check in/out.
- Protective barriers will be present at Kid’s Stuff desk to ensure a layer of protection for team members and members.
- Hourly sanitization of all high-touch surfaces and toys, and plush toys have been removed.
- Temporarily Unavailable: Programs, Birthday Parties
- Aquatics
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- Open swim and lap swim will be limited to one (1) person per lane unless part of the same household. Please be conscious of people waiting and limit time accordingly.
- Capacity restrictions will be implemented in all aquatic areas.
- Shared equipment may have limited availability.
- Hourly sanitization of all high-touch surfaces with EPA-registered, virus-killing disinfectant.
- Temporarily Unavailable:Lessons/Programming
- Basketball
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- Basketball courts are closed for play.
- Racquet Sports
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- PER STATE RESTRICTIONS, TENNIS GROUP PROGRAMMING/CLASSES & RACQUETBALL UNAVAILABLE.
- Tennis Court Rental Available, Two (2) Players Per Court Max.
- Protective face coverings are required at all times.
- We are following the USTA guidelines for opening tennis facilities and programming safely.
- Players are required to maintain a safe social distance when entering and exiting a court.
- For safe social distancing, avoid any physical contact with another player.
- Place personal belongings at least 6 feet apart from another players.
- We recommend players do not change ends between play; or if it is necessary, change ends on opposite sides of the net.
- Make sure to bring your own racquet, tennis balls, water and towel.
- Temporarily Unavailable: Tennis Programming/Classes, Racquetball
- Work-Space
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- Some seating may be removed to allow for adequate social distancing.
- Room rentals currently unavailable.
MEMBERSHIP / POINTS PLUS
This has been a difficult time and we know how important it is for our members to have the confidence and peace of mind that they are returning the safest environment possible. Whether you aren’t quite ready to walk through the doors or you’ve had a change in circumstances, we understand and have created a flexible membership option just for you.
Our POINTS PLUS program allows memberships to be placed on a hold status for an unlimited amount of time. When you are ready to come back, you will retain your initial membership dues pricing and will not be charged a re-enrollment fee. POINTS PLUS members will be charged a minimum of $8 per month, per member until the account is moved to “active”.
POINTS PLUS CONDITIONS
- POINTS PLUS allows memberships to be placed on “hold” status for an unlimited amount of time.
- Memberships are moved to POINTS PLUS starting on the first day of the next month.
- Beginning January 1, POINTS PLUS members will be charged a minimum of $8 per month, per member until the account is moved to “active”.
- If account includes multiple members and at least one member remains “active”, Primary membership dues and monthly POINTS PLUS fee will be assessed.
- If account includes permanent locker rental, member will continue to be charged locker rental fee while on POINTS PLUS. Member can cancel locker rental by visiting the service desk.
- Upon reactivation, member will retain their monthly membership dues structure given at the time of initial enrollment and no re-enrollment fee will be assessed.
- POINTS PLUS member will receive one (1) guest pass per month of POINTS PLUS status. Guest pass can be used by member and will expire at the end of month assigned. (Guests are not allowed during Phase 1 of reopening)
- POINTS PLUS member will continue to earn Health Points during time of POINTS PLUS status and will retain all points earned prior to entering the POINTS PLUS program.
- Once on POINTS PLUS, your membership will remain on hold until you manually login to your myMVP account and update your status to “Active” or visit the club and request to update your status.
POINTS PLUS sound right for you?
Easily update your account status below, and when the time is right, we will be ready to welcome you back!
MEMBER ACCOUNT QUESTIONS
- What happens to the credit from March?
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- All memberships will receive prorated dues credit to their membership account for the period of March 16-March 31.
- Credits are non-refundable and non-transferable.
- Credit card refunds are not available.
- Dues credits will be applied directly to your MVP membership account when the club opens on Monday, September 14.
- Dues credit will be available to be applied towards future dues and other charges on your membership account when the club opens on Monday, September 14.
- I am not ready to come back yet. What are my options?
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- You can place your MVP membership ON HOLD with our POINTS PLUS program.
- Simply login to your myMVP account and change your membership status to POINTS PLUS.
- POINTS PLUS program allows memberships to be placed on a hold status for an unlimited amount of time.
- Memberships are moved to POINTS PLUS starting on the first day of the next month.
- Beginning January 1, POINTS PLUS members will be charged a minimum of $8 per month, per member until the account is moved to “active”.
- If account includes multiple members and at least one member remains “active”, Primary membership dues and monthly POINTS PLUS fee will be assessed.
- If account includes permanent locker rental, member will continue to be charged locker rental fee while on POINTS PLUS. Member can cancel locker rental by visiting the service desk.
- Upon reactivation, member will retain their monthly membership dues structure given at the time of initial enrollment and no re-enrollment fee will be assessed.
- POINTS PLUS member will receive one (1) guest pass per month of POINTS PLUS status. Guest pass can be used by member and will expire at the end of month assigned.
- POINTS PLUS member will continue to earn Health Points during time of POINTS PLUS status and will retain all points earned prior to entering the POINTS PLUS program.
- Once on POINTS PLUS, your membership will remain on hold until you manually login to your myMVP account and update your status to “Active” or visit the club and request to update your status.
- When you are ready to come back, you will retain your initial membership dues pricing and will not be charged a re-enrollment fee.
- I do not wish to continue my membership with MVP at this time. Can I cancel online?
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- We are sorry to see you go! You can cancel your membership online through your myMVP account.
By cancelling, you understand you are forfeiting your current monthly membership dues rate. If you decide to rejoin at any time after your effective cancellation date, you will pay the applicable enrollment fees and the monthly membership dues rate at the time of rejoin.
- I need help!
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Have questions about your account? Need help moving your account to POINTS PLUS? We're here to help!
Call our Member Support Center at 1-800-517-7712 or info@mvpsportsclubs.com.