Common Questions

Common Questions

How do I view my monthly billing statement?
Your monthly billing statement is available online. Click on "myMVP login" to access your online account.

From there, click "FINANCIAL > CHARGE HISTORY" to view your monthly billing statements.
How do I update my credit card on my membership account?
Credit card updates are very common. Simply click on "myMVP Login" to access your online account.

From there, click "FINANCIAL > UPDATE INFORMATION" to easily update your credit card information.

You may also bring your card into the club to update it at the Service Desk.
I have a question about my account
If you have a question regarding your account or a recent charge(s) on your account, please contact our Member Support Center at 1-800-517-7721
How do I cancel my membership account?
If you need to cancel a member on your account, simply click on "myMVP Login" to access your online account. From there, click "ACCOUNT > MEMBERS > CHANGE STATUS" next to member you want to cancel.

Member may terminate the membership at any time during the month and such termination will be effective the first day of the following month. No monthly membership charges will be applied to the account after the month of resignation.

Resignation from the Club does not relieve the Member or Associate(s) of the responsibility to pay all applicable charges prior to termination of the membership.

Upon effective date of cancellation, Member’s access and obligation to the Club shall cease.

The Athletic Club reserves the right to terminate any membership or usage at any time at its sole discretion, for any reason, but not limited to:
  • Non-payment of member account.
  • Failure to comply with Athletic Club policies and procedures.
  • Aggressive, disruptive or abusive behavior and comments.
  • Any action that interferes with the operation of the Athletic Club or members’ enjoyment of the facility.
  • Incomplete membership application, including but not limited to all necessary signatures, proof of residency and valid payment information.
How do I opt in to MVP Health Points?
It's easy! Log into your myMVP account by visiting the "myMVP login" in the top left corner of the screen.

Once you are logged in, click OPT IN and you are set and ready to start earning points!
How do I sign up for a paid program?
Members can easily register for any paid program ONLINE! Visit the program you want to register for, click on "ADD TO CART" and then follow the checkout process by logging into your myMVP account. It's that easy!

Members may also register for a paid program in person by visiting the Service Desk.
Guest Participation Waiver
If you are bringing a guest under the age of 18, their parent or guardian must complete the following waiver >> PARTICIPATION WAIVER