Club Policies

Membership

Checking In
  • Members must check in at the Athletic Club service desk by use of their membership card or an identification scan.
  • Membership cards are unique to each member and are not transferable.
  • You may be required to show additional photo identification prior to admittance to the Athletic Club.
  • Account must be in good standing for any member to use the Athletic Club.
Membership Cards
  • Membership cards may be provided to members and required for entry into facility.
  • A fee of $5 will be charged to replace a lost card.
Enrollment Fee
  • There is a one-time enrollment fee to the Athletic Club.
  • If membership is terminated and the former member wishes to re-join, an applicable enrollment fee will be charged.
  • The Athletic Club reserves the right to change the amount of the enrollment fee at any time.
Membership Dues
  • By paying established monthly dues, the member gains access to the Athletic Club.
  • The Athletic Club reserves the right to change the amount of monthly dues at any time. Members will receive notification through the mail and/or e-mail.
  • The credit card on file is charged the second of the month for all activity on the account from the previous month.
  • Members are responsible for keeping an up to date credit card on file. Updates can be made in person at the Service Desk or online at MVPSportsClubs.com.
Payment for Services
  • Membership dues are automatically billed to your credit card on the second day of each month for that month’s dues. Any house charging from the previous month will also be charged to your credit card.
  • Members may pay their account balance before the first of the month so that the credit card on file is not charged.
  • Members and designated associate members may bill incidental charges to their account for additional facility services and/or merchandise. Primary members are responsible for payment for all incidental charges.
  • The Athletic Club accepts MasterCard, Visa, Discover, and American Express. A credit card is required for month-to-month billing to maintain membership. Only one credit card may be used on an account. Members may also pre-pay for membership annually.
  • Members pre-paying for annual membership will be required to provide a credit card in order to house charge.
  • Unpaid accounts will be assessed a $15 per month fee until balance is paid in full. Returned checks and credit cards are subject to a service fee.
Inactive Membership Options
  • Membership may be moved to “inactive freeze” status a minimum of three (3) consecutive months and a maximum of six (6) consecutive months, once per twelve (12) month period.
  • Requests to place a membership account on “inactive freeze” status must be received by written notification to the Athletic Club through an approved freeze form or authorized certified/return receipt requested mail.
  • During the period when the account is on “inactive freeze”, 50% of monthly dues will be charged until the account is moved to “active”. At the time of reactivation, regular monthly dues are applicable.
  • Memberships may be moved to “medical inactive” status in the event that serious illness or injury incapacitates a member and he/she cannot use the Club. Written documentation with an inactive start date and membership resume date from a doctor is required.
  • During the period when the account is on “medical inactive”, no monthly dues will be charged until the account is moved to “active”. At the time of reactivation, regular monthly dues are applicable.
Membership Resignation
  • A member may resign their membership by filling out an approved cancellation form in the Athletic Club or via authorized certified/return receipt requested mail.
  • In month to month memberships, resignations received between the 1st and 24th of the month terminate the membership effective the first day of the following month. No monthly membership charges will be applied to the account after the month of resignation.
  • Resignations received after the 24th of the month will result in one further monthly membership charge and in the termination of the membership effective at the end of the following month.
  • Resignation from the Athletic Club does not relieve the member of the responsibility to pay all applicable charges prior to termination of the membership.
  • The Athletic Club reserves the right to terminate any membership or usage at any time at its sole discretion, for any reason, but not limited to:
    • Non-payment of member account.
    • Failure to comply with Athletic Club policies and procedures.
    • Aggressive, disruptive or abusive behavior and comments.
    • Any action that interferes with the operation of the Athletic Club or members’ enjoyment of the facility.
    • Incomplete membership application, including but not limited to all necessary signatures, proof of residency and valid payment information.

General

GENERAL
  • The Athletic Club reserves the right to amend any rules, policies or hours of operation at any time.
  • It is the member’s responsibility to notify the Athletic Club of any change in address, phone number, e-mail or billing information in order to maintain a current account. These items may also be updated online through the MyMVP account portal.
  • Shirts and closed-toe shoes are required at all times while using any exercise equipment and/or free weights. Bare feet are not allowed in the Athletic Club (excluding aquatics and mind/body areas).
  • No weapons of any kind are permitted in MVP Sports Clubs facilities.
  • Smoking/Smokeless Tobacco, alcohol, and other controlled substances are not permitted.
  • Sexual solicitation and/or sexual conduct of any kind is not permitted on MVP Sports Clubs facility premises.
  • Solicitation of goods and/or services is not permitted on MVP Sports Clubs facility premises.
  • Foul language is not permitted.
  • Animals are not allowed in the facility.
  • Instructional services (fitness, tennis, aquatics, or other) may be provided by MVP Sports Clubs Team Members only. Any instructional service provided by non-employed persons is strictly prohibited.
  • Riding of wheeled transportation devices including but not limited to hoverboards, segways, bikes, skateboards, and scooters is prohibited in MVP Sports Clubs facilities.
Holidays & Special Events
  • MVP Sports Clubs facilities are closed on Christmas Day and Easter Sunday.
  • MVP Sports Clubs have special hours and programming during certain holidays.
  • MVP Sports Clubs facilities reserve the right to close for a maximum of four days per year for charitable and/or special events.
GUEST POLICIES
  • Non-members are welcome at the Athletic Club for an applicable guest fee.
  • All guests must complete a guest registration form at the main service desk, provide valid photo ID, and pay the appropriate guest fees.
  • It is the responsibility of the member to see that their guests are properly registered and the appropriate guest fees are paid.
  • Members are responsible for the conduct of their guests.
  • Guests under the age of 12 are allowed only when accompanied by an adult.
  • Guests under the age of 18 must have parent/guardian complete a guest registration card prior to check-in.
  • Daily guest fee: $20
FITNESS FLOOR
  • You MUST be 12 years of age to be on the Fitness Floor.
  • All 12-17 year olds MUST go through a Fitness Floor Orientation class to utilize the Fitness Floor area.
  • Gym bags and purses are not allowed on the Fitness Floor. Please use appropriate lockers.
  • Appropriate clothing is necessary.
  • All users must re-rack their own weights.
  • Only water bottles are permitted on the Fitness Floor. Food is not permitted.
  • Users are responsible for the wiping down of their equipment after each individual use.
  • Members are asked to place towels in the towel bin after use.
  • Towels may not leave the Athletic Club.
  • All members are asked to use common courtesy when on the Fitness Floor (i.e. allowing another member to work in, not wearing heavy amounts of perfume/cologne, not spending extended periods of rest on machines/equipment checking mobile devices, etc).
  • The Athletic Club sets all TV and music channels. Channels will be changed as deemed by Athletic Club management.
  • Members are not allowed to remove equipment from the fitness floor.
  • The turf area is reserved for group fitness classes and Fitness Trainers with clients only. Access to this area is not permitted without a trainer present.
GROUP EXERCISE
  • You MUST be 12 years of age to participate in group exercise.
  • Gym bags and purses are not allowed in the studios.
  • The Athletic Club is not liable for any missing items brought or left in the studios.
  • Appropriate footwear is required.
  • Wait for the class to be completed before entering for the next class.
  • Members are not permitted in studios until 15 minutes prior to or after a scheduled class.
  • Be on time. The warm-up is important to avoid injury. If you are late, warm up before entering the studio.
  • Participants may only temporarily hold a place in class for themselves.
  • Group exercise participants are the only people allowed in the studio during classes.
  • You must follow the routine that the instructor shows.
  • Keep conversations to a minimum during class.
  • Hand held weights are not allowed during the aerobic segment of any class unless specified by the instructor.
  • With the exception of yoga mats and boxing gloves, the use of your own exercise equipment is prohibited.
  • All equipment must be wiped down and returned to the proper storage area and/or position after use.
  • Classes and instructors are subject to change.
  • Any use of the studios and sound systems without supervision is prohibited.
  • The turf area is reserved for group fitness classes and Fitness Trainers with clients only. Access to this area is not permitted without a trainer present.
BASKETBALL COURT
  • Use the chalkboards or whiteboards for court sign up.
  • Sign up only if you are dressed and ready to play. Sign up for only one team at a time. If you start playing on another court, your name will be erased. Warming up on another court is acceptable.
  • The next five players on the list play the next game. If you do not want to play as the next five selected, then your name goes to the bottom of the list.
  • Winning team may only play three games in a row if there are 10 names on the waiting list when they are done with their 3rd game and then forfeits the court. The next 10 players signed-up will play. The winners’ names go on the sign-up before the losers.
  • Games are played to 15 points. Each basket counts as one, a three-pointer counts as two.
  • All foul calls are honored.
  • Any arguments, use of foul language or unsportsmanlike conduct will result in the loss of basketball privileges for the remainder of that day.
  • Any physical or aggressive behavior will result in immediate termination of your membership.
  • Basketball or tennis shoes only. Shirts must be worn at all times.
  • No food, beverage, or gum allowed in the court area.
  • You must be at least 16 years of age to participate in an adult pick-up game.
  • Children under the age of 12 are not permitted courtside during adult games. Children must be under direct supervision of an adult or guardian 18 years or older.
  • Scrimmage vests should be worn during game play only. Scrimmage vests and towels must be returned to the hampers at the end of play.
INDOOR TRACK
  • See posted signage in club for number of laps per mile.
  • See posted signage in club for direction of traffic on a given day.
  • Slower traffic stay to inside lane.
  • Do not walk or run more than two abreast.
  • Acceptable track equipment: walkers, canes, strollers and sports wheelchairs. (May be limited based on club set up.)
  • No bikes, skateboards, roller skates/blades, hoverboards, or heelys allowed.
  • Children under 12 years of age must be accompanied by and within arm’s reach of an adult.
  • Please be courteous to others.
INDOOR AQUATICS
  • The pool temperature is between 78°-86° Fahrenheit. The therapy pool temperature is between 89°-94° Fahrenheit.
  • Members and their guests must abide by pool rules and obey instructions of the lifeguard.
  • Children who are not potty trained or who are in diapers must wear a plastic/vinyl training pant along with a swim diaper. Swim diapers alone are not acceptable.
  • The pool may be closed or its use limited at any time because of a private function, weather, operational difficulties or overcrowding at the discretion of the supervisor or lifeguard. In the case of lightning, the pool will remain closed 1/2 hour after last sighted bolt.
  • Children under the age of 12 must be accompanied by an adult.
  • Adult supervision is required at all times for children wearing flotation devices.
  • Appropriate swimwear must be worn in the pool.
  • Persons must rinse off in shower before entering pool.
  • Persons with open wounds or rashes are not allowed in the pool.
  • Diving is not permitted.
  • Food, beverages or glass containers are not allowed.
  • Animals are not allowed in pool or on pool deck.
  • Running and horseplay are not allowed.
  • Abusive or foul language is not allowed.
  • Life preservers, inner tubes, water wings, or play equipment may not be used in the pools unless provided by a team member.
  • Anyone wishing to swim in water above his or her shoulders must show reasonable swimming skills at lifeguard’s request.
  • Lap lanes are to be used by people swimming on the surface of the water in a strong, normal fashion. Circle swim in any one lane might be requested if all the lanes are being used at the same time.
  • Lane ropes are designed to divide the pool into usable sections. Do not hang or sit on the lane ropes.
OUTDOOR AQUATICS
  • The pool may be closed or its use limited at any time because of a private function, weather including but not limited to temperatures under 60 degrees or forecasted to remain under 60 degrees all day, tornado watches or warnings, thunderstorm warnings, or sighted lightning, operational difficulties or overcrowding at the discretion of the supervisor or lifeguard. In the case of severe weather, the weather will be monitored and the facilities will open for use as soon as possible after conditions improve, unless within two hours of the outdoor pool closing time. In the case of lightning, the pool will remain closed 1/2 hour after last sighted bolt.
  • Members and their guests must abide by posted pool rules and obey instructions given by lifeguard.
  • In order to use the outdoor water slides you must be at least 48” tall for your safety. Aquatic Team Members will conduct a height check prior to the use of the water slides.
  • Use proper form and technique instructed when using the water slides.
  • Children who are not potty trained or who are in diapers must wear a plastic/vinyl training pant along with a swim diaper. Swim diapers alone are not acceptable.
  • Children under the age of 12 must be accompanied by an adult.
  • Adult supervision is required at all times for children wearing flotation devices.
  • Appropriate swimwear must be worn in the pool.
  • Persons must rinse off in shower before entering pool.
  • Persons with open wounds or rashes are not allowed in the pool.
  • Diving is not permitted.
  • Animals are not allowed in pool or on pool deck.
  • Running and horseplay are not allowed.
  • Abusive or foul language is not allowed.
  • Life preservers, inner tubes, water wings, or play equipment may not be used in the pools unless provided by an Athletic Club team member.
  • Anyone wishing to swim in water above his or her shoulders must show reasonable swimming skills at lifeguard’s request.
  • Lap lanes are to be used by people swimming on the surface of the water in a strong, normal fashion. Circle swim in any one lane might be requested if all the lanes are being used at the same time.
  • Lane ropes are designed to divide the pool into usable sections. Do not hang or sit on the lane ropes.
  • A swim test must be passed by ALL patrons expecting to use the pool inflatable.
  • No deliveries of food to the pool are permitted by members or guests. Small, soft-sided coolers are allowed into the pool area, but food and drink must be consumed in designated eating areas only.
  • Glass containers are not allowed on the pool deck.
  • Alcohol is not permitted.
TENNIS COURT RESERVATIONS
  • Reservations can be set by calling the Athletic Club or by signing up at the service desk in person.
  • A court reservation cannot be made by leaving messages on the voicemail.
  • Reservations can be made up to one (1) week in advance.
  • Court reservation fees must be paid in advance of court usage.
  • An individual can only reserve one (1) court under his/her name. Reservation for an additional court must be under a different name, even if it’s someone in the same group.
  • If a member reserves a court and does not show after 15 minutes, the court may be given to another member.
  • Players may not enter the court area until play is complete.
  • Appropriate footwear and tennis apparel must be worn on the courts. No running shoes allowed.
RACQUETBALL AND SQUASH RESERVATIONS
  • Reservations can be set by calling the Athletic Club or by signing up at the service desk in person.
  • A court reservation cannot be made by leaving messages on the voicemail.
  • Reservations can be made up to one (1) week in advance.
  • An individual can only reserve one (1) court under his/her name. Reservation for an additional court must be under a different name, even if it’s someone in the same group.
  • Two members or one member and a guest are required for each reservation.
  • You may only have your name in the reservation scheduler once at a time. Once you have finished playing, you may immediately book your next court time.
  • Children under the age of 12 are allowed on the court when supervised by an adult.
  • Reservations are forfeited after 15 minutes if neither player is on the court. The open court is available on a first-come, first-served basis.
  • On certain nights, Athletic Club may reserve time slots for Challenge Court play. Specific rules available at participating facilities.
PLATFORM TENNIS RESERVATIONS
  • Reservations can be set by calling the Athletic Club or by signing up at the service desk in person.
  • A court reservation cannot be made by leaving messages on the voicemail.
  • Reservations can be made up to one (1) week in advance.
  • Athletic Club reserves the right to reserve the courts for events more than one (1) week in advance.
  • An individual can only reserve one (1) court under his/her name. Reservation for an additional court must be under a different name, even if it’s someone in the same group.
  • Reservations must include at least one Athletic Club member.
  • All players using the court must be listed on the reservation. Guests must complete waiver and pay prior to playing.
  • Reservations are preferred 24 hours in advance. Advance registrations will ensure MVP team is able to prepare courts and facilities.
  • Check-in at the Athletic Club Service Desk is required to confirm reservation and have facilities opened.
  • Platform tennis facilities will open one (1) hour AFTER the Athletic Club opens. The last reservation for the day ends one (1) hour BEFORE the Athletic Club closes.
  • One (1) member of the group must check-out at the Athletic Club service desk once play is complete.
  • Children ages 17 and under must be accompanied by an adult.
  • Alcohol is not permitted.
  • Management reserves the right to close the courts based on severe or dangerous weather conditions.
KID’S STUFF
  • Children from infant-11 years old must be members of the Athletic Club in order to use Kid’s Stuff.
  • Guests are welcome in Kid’s Stuff provided they have paid the appropriate guest fee at the main service
  • desk and have been properly checked in with a member. There is no limit to the number of times children can be guests in Kid’s Stuff.
  • Parents are not allowed to leave club premises once a child is checked into Kid’s Stuff.
  • Membership cards are required at check in. All children must be signed in and out from Kid’s Stuff by a parent, guardian or sibling of legal age. That person must be listed on the child’s profile form. A photo I.D. is required for check-in and pick up.
  • Please take children to the restroom and change diapers prior to checking them into Kid’s Stuff. Staff may page parents to assist with diapers or potty accidents in Kid’s Stuff.
  • Parents will be required to take a pager or leave their phone number so Kid’s Stuff staff can contact the parent in the event of emergency. Parents must carry pager or cell phone with them at all times and respond to pages or texts immediately while kids are checked into Kid’s Stuff.
  • All children will be required to wear a nametag while checked into Kid’s Stuff.
  • For security purposes, adults are not allowed beyond the entrance gates into the Kid’s Stuff area unless accompanied by a Kid’s Stuff team member.
  • A child over 18 months may be dropped off at Kid’s Stuff once per day for up to three hours. Children younger than 18 months are limited to a two-hour visit. Only one Kid’s Stuff check in per child is permitted daily.
  • Advance reservations are requested for babies under one (1) year of age. If the infant area is already full and you do not have a reservation, you may be asked to wait until another baby is checked out. We are not able to guarantee feedings or diaper changes. We suggest you change your baby right before drop off, and schedule a work out around feeding times. Please make sure that all baby items and diaper bags are clearly labeled. Please write out any special instructions on a name label and stick it onto the baby’s back.
  • Sneakers are required for court play and are recommended for all children while in Kid’s Stuff. If children come to Kid’s Stuff wearing flip-flops, sandals, or hard-soled shoes they will not be permitted in the gym.
  • Children are not permitted to bring toys, dolls, video games, tablets, phones or other personal items into Kid’s Stuff. We cannot accept responsibility for items left behind.
  • Food is not permitted in the Kid’s Stuff area. Please label any water bottles or toddler cups.
  • MVP Sports Clubs does not provide epinephrine auto injectors (epi pens) and will not store epi pens for longer than the child’s visit, but MVP Sports Clubs staff are trained and able to administer a member’s prescribed epi pen if they are unable to do so themselves.
  • Sick children are not permitted in Kid’s Stuff. Please do not bring your children into Kid’s Stuff if the child has been kept home from day care or school, has a fever of 100 or above, has a runny nose, rash, conjunctivitis, swollen glands, nausea, diarrhea, sore throat, chicken pox blisters, or have experienced these symptoms within the last 24 hours.
  • The team reserves the right to refuse admittance to any child who has a cough, runny nose, or fever. Parents will be paged if their child shows any signs of illness.
  • Children are expected to adhere to the rules set by the Kid’s Stuff team. Anyone with inappropriate behavior will be asked to sit out from activities until proper control can be maintained. Parents will be paged if control is not achieved in a timely manner.
LOCKER ROOM AND LOCKERS
  • Towels are available in the locker rooms free of charge to be used in the Athletic Club. Towels may not be removed from the Athletic Club.
  • Food is not permitted in locker room areas.
  • Lockers are for daily use only. Articles are not to be left in lockers overnight. The Club removes all contents daily. Articles removed from lockers are donated to charity after 30 days.
  • Permanent rental lockers are available with laundry service for a monthly fee. A fee of $5 will be charged to replace a lost key.
  • The Athletic Club is not responsible for lost or stolen articles. Please do not bring valuables into the Athletic Club.
  • Member must use the appropriate gender designated locker room. Gender is determined by the sex stated on their government-issued identification.
  • Children under 12 must be supervised by an adult in the locker room area.
  • Children ages four and older are not allowed in the opposite sex locker room. Please use the family locker room or family change room.
  • Use of electronic devices for photography or videography is not permitted in the locker rooms.
WHIRLPOOL, STEAM, SAUNA, AND COLD PLUNGE
  • No children under the age of 12 years old may use these amenities.
  • Please abide by all posted rules.
  • Temperature of whirlpool is 101°-104°.
  • Temperature of cold plunge is 45°-48°.
  • Temperature of the steam room is 100°-110°.
  • Temperature of the sauna is 170°-180°.
  • All temperatures are in accordance with American College of Sports Medicine guidelines.
PROGRAM REGISTRATION POLICIES
  • Participants may register at the service desk or online. Registration forms must be filled out. Online registrations are only accepted based upon space availability in the class.
  • Payment is due upon registration.
  • A minimum number of participants may be required for each class.
  • Credit Policy: All program registration fees are nonrefundable. In case of serious injury or illness, please see the department manager.
  • Pro-rate Policy: All late entries into the existing program may be pro-rated for the remainder of the session in progress only if approved by the department manager.
  • Make-Up Policy: When a participant is enrolled in a class, space is reserved for him/her. There are no credits or refunds for missed classes, nor are there pro-rates for future sessions if a make-up is not scheduled. If you notify the instructor in advance that a class will be missed, we will try to accommodate you in another appropriate class, if there is a similar class running and it is not full. Missed classes must be made up within the session they are missed. Make up classes do not carry over from session to session.
  • Children under the age of 12 MUST be escorted to and from classes by parent/guardian. Parents are welcome to observe classes upon signing the VISITOR log. Younger siblings that are not enrolled in the class are not permitted in the activity area or on any equipment. Non-member children may be checked into Kid’s Stuff provided they have paid the appropriate guest fee at the main service desk. To make arrangements for adults other than parents to view a particular class, please contact the Manager on Duty.
  • Non-members will be given a program activity card to enter the activity area. A picture ID is required. Non-Members must check in with the activity card at the appropriate service desk. This card permits the person into the class only; it does not grant permission to use any other part of the Athletic Club facilities.
  • Non-member participants may enter the club 15 minutes before a scheduled program. All non-member participants must exit the building at the conclusion of each class. If you wish to work out before or after your program, you must pay the appropriate guest fee at the main service desk. You will be expected to adhere to club policies.
  • The Athletic Club reserves the right to cancel or consolidate any class or activity.
PHOTOGRAPHY
  • No photographic equipment may be used in the Club without permission from the management team. Photographic equipment includes, but is not limited to: video cameras, digital cameras, film cameras and phones.

Not all services and amenities listed are offered at all facilities. See club for specific offerings.