Frequently Asked Questions

Common Questions

What are the hours of operation?

ATHLETIC CLUB HOURS

KID'S STUFF HOURS

Monday-Friday, 5:00am-10:00pm Monday-Friday, 8:00am-8:30pm
Saturday-Sunday, 8:00am-8:00pm Saturday-Sunday, 8:00am-6:00pm
How do I view my monthly billing statement?
Your monthly billing statement is available online. Click on "myMVP login" to access your online account.

From there, click "Account Statements" to view your monthly billing statements.
How do I update my credit card on my membership account?
Credit card updates are very common. Simply click on "myMVP Login" to access your online account.

From there, click "Update Credit Card on File" to easily update your credit card information.

You may also bring your card into the club to update it at the Service Desk.
How do I add or cancel a family member from my membership account?
If you need to add or cancel a member on your account, stop by the Service Desk and ask for a Membership Advisor. They will be happy to help you through that process.
How do I cancel my membership account?
A member may resign their membership with minimum written notification to the member services office through an approved cancellation form or authorized certified/return receipt requested mail.

If the membership agreement is annual and cancellation is submitted within the first twelve (12) months of the agreement, member will pay an early cancellation fee of $200. This fee will be automatically charged to the credit card on file once the cancellation has been approved.

Resignations received between the 1st and 24th of the month terminate the membership effective the first day of the following month. No monthly membership charges will be applied to the account after the month of resignation.

Resignations received after the 24th of the month will result in one further monthly membership charge and in the termination of the membership effective at the end of the following month.

Resignation from the Athletic Club does not relieve the member of the responsibility to pay all applicable charges prior to termination of the membership.

The Athletic Club reserves the right to terminate any membership or usage at any time at its sole discretion, for any reason, but not limited to:
  • Non-payment of member account.
  • Failure to comply with Athletic Club policies and procedures.
  • Aggressive, disruptive or abusive behavior and comments.
  • Any action that interferes with the operation of the Athletic Club or members’ enjoyment of the facility.
  • Incomplete membership application, including but not limited to all necessary signatures, proof of residency and valid payment information.
Can I bring a guest?
Yes! We encourage our members to bring friends to experience the club. When bringing a friend to the club, it is the responsbility of the member to see that their guests are properly registered at the Service Desk and the appropriate guest fees are paid.

Daily Guest Fee: $20

Members can also earn guest passes through our MVP Health Points rewards program and other in-house promotions.
I've lost my membership card. How do I get a new one?
You may replace your membership card on your next visit to the club. There is a $5 fee to replace a lost card.
How do I opt in to MVP Health Points?
It's easy! Log into your myMVP account by visiting the "myMVP login" in the top left corner of the screen.

Once you are logged in, click OPT IN and you are set and ready to start earning points!
I've never taken a group fitness class before, how do I start?
Just show up! Our classes are taught with ALL fitness levels in mind. Feel free to go at your own pace or challenge yourself to a great workout. Class schedules are available HERE, at the Service Desk or on our MVP Mobile App!
How do I sign up for a paid program?
Members can easily register for any paid program ONLINE! Visit the program you want to register for, click on "ADD TO CART" and then follow the checkout process by logging into your myMVP account. It's that easy!

Members may also register for a paid program in person by visiting the Service Desk.