RDV SAFE

In accordance with local directives, protective face coverings must be worn while inside RDV Sportsplex. Masks are not required while exercising and/or participating in an active sport.

WELCOME BACK!

 

While we are beyond excited to open our doors, our commitment to the safety and health of our members and team members remains our first priority.  We have reopened with the same dedication in providing the safest environment possible for our community as we did back in June.

 

We will continue to follow our RDV SAFE plan below. Please review prior to your first visit.

 

THANK YOU for your continued support and patience — let’s stay RDV SAFE, RDV STRONG!

 

CLEANING PROCEDURES

Through research, CDC guidelines and industry best practices, we have formulated extensive cleaning and sanitizing procedures, including the introduction of EPA registered disinfectants proven to eliminate COVID-19 on surfaces.

 

  • Increased Frequency
    Modified club hours to allow for additional cleaning and disinfecting of high-touch surfaces throughout the club.
  • Sanitizing Stations
    Hand and equipment sanitizing stations will be readily available throughout the club.
  • Reinforced Protocols
    Constant reinforcement of front-of-the-house and back-of-the-house sanitation procedures.
  • Overnight Cleaning
    Consulted with contracted cleaning company to ensure effective overnight cleaning products and procedures.

 

OPERATIONS

The following procedures and operational protocols will be in place upon our reopening.

Modified Hours
Beginning Monday, November 30 RDV Sportsplex Athletic Club will be open the following modified hours.

CLUB HOURS

Monday-Friday
5:00am-8:00pm

Saturday-Sunday
8:00am-6:00pm


KID'S STUFF HOURS

Monday-Friday
8:30am-1:00pm OPEN
1:00-3:00pm CLOSE/CLEAN
3:00-7:00pm OPEN

Saturday-Sunday
8:30am-2:00pm
General
  • Members are to bring their own pre-filled water bottle. Drinking fountains are temporarily unavailable.
  • All team members, with the exception of Group Fitness Instructors teaching class, will be required to wear protective face coverings.
  • In accordance with local directives, protective face coverings must be worn while inside RDV Sportsplex. Masks are not required while exercising and/or participating in an active sport.
  • All customers are encouraged to follow the guidance of the CDC.
    • Follow 6’ social distancing guidelines. Do not congregate.
    • Wash hands frequently with soap and water for at least 20 seconds or use hand sanitizer provided throughout facility.
    • Stay home when you are sick.
Check-In
  • Contactless check-in is available via the MVP mobile app.
  • Limited check-in stations will be available to allow for proper social distancing.
  • Protective shields will be present at check-in stations for a period of time.
  • Social distancing markers available to guide check in process.
  • Hand sanitizing station will be available.
Common Areas
  • Casual seating may be removed or spread out to allow for proper social distancing.
  • Additional hand sanitizing stations will be located throughout the building.

 

IN THE CLUB

In addition to our extensive cleaning efforts including the use of EPA-registered, virus-killing disinfectants, the following procedures and operational protocols will be in place upon our reopening.

Locker Rooms
  • In accordance with local directives, protective face coverings must be worn at all times. Masks are not required while exercising and/or participating in an active sport.
  • Follow 6’ social distancing guidelines. Do not congregate.
  • Frequent sanitization of shared surfaces using EPA-registered, virus-killing disinfectants.
  • Whirlpool, Sauna, Steam Room, Cold Plunge available with limited capacity and protective face coverings are recommended, but not required in wet areas.
  • Whirlpool Capacity = 4; Sauna Capacity = 2; Steam Room Capacity = 2; Cold Plunge Capacity = 1
Fitness Floor
  • Increase space created between strength and cardio machines to allow for social distancing.
  • Availability of fitness equipment accessories may be limited to ensure more frequent cleaning of available equipment. I.E. Fitness Mats, Bands, Foam Rollers, Attachments, etc.
  • Enhanced cleaning protocols with EPA-registered, virus-killing disinfectants.
  • Several fitness wipes stations throughout the space to help encourage cleaning of equipment before and after use.
  • Functional training turf area will be available for personal workouts and training sessions.
Group Fitness
  • Limited class programming and modified schedules offered
  • Class capacities reduced to allow for social distancing.
  • Equipment, when applicable, will be pre-staged for participants prior to class.
  • Designated participant spots to allow for social distancing. 6+ ft between participants in all directions.
  • Advanced reservations required for studio offerings through our website. CLICK HERE to reserve your class!
  • Contactless class check-in for Health Points (after instructor check-in) available via MVP Mobile App
  • Classes will be spaced apart to allow for instructors to sanitize equipment with an EPA-registered, virus-killing disinfectant
  • Congregating outside or inside studio before or after class is not allowed.
Training
  • Trainer will work to sanitize and disinfect all touch points throughout training areas before and after each use.
  • To protect members and team members, we will practice social distancing of 6 feet during one-on-one and small group sessions, eliminate any physical contact and masks will be encouraged
  • When available, training may be done outdoors to allow for proper social distancing
Kid's Stuff
  • Kid’s Stuff will be open with the following MODIFIED HOURS:
    • Monday-Friday, 8:30am-1:00pm; 3:00-7:00pm
    • Saturday-Sunday, 8:30am-2:00pm
  • Kid’s Stuff team members will be required to wear protective face coverings.
  • We require calling (407-916-2522) 24-hours in advance to reserve a spot for your child(ren).
  • Kid’s Stuff may be limited in capacity in order to maintain 6’ distancing when possible. With this restriction, availability is not guaranteed.
  • Children can be checked into Kid’s Stuff for two (2) hours max, once per day.
  • Only one (1) family will be allowed inside the Kid’s Stuff doors for drop-off and pick-up to allow for proper social distancing.
  • Protective barriers will be present at Kid’s Stuff desk to ensure a layer of protection for team members and members.
  • By bringing children to Kid’s Stuff, parents acknowledge their children have no signs or symptoms of COVID-19 or any other illness including having a temperature over 100.4 for 48 hours prior to being in Kid’s Stuff.
  • As a safeguard to team members and other children, our team members will be taking each child’s temperature via no contact infrared thermometer prior to admittance. Children with a temperature of 100.4 or above will not be allowed to check in that day.
  • Children over the age of 2 are required to wear protective face coverings.
  • Team members will do their best to keep kids separated while in Kid’s Stuff space.
  • Hourly sanitization of all high-touch surfaces and toys, and plush toys have been removed.
  • TEMPORARILY UNAVAILABLE: Programs, Birthday Parties
Aquatics
  • Open swim and lap swim will be limited to one (1) person per lane unless sharing is agreed upon by both parties. Please be conscious of people waiting and limit time accordingly.
  • Please observe 6' of distancing in all aquatic areas.
  • Shared equipment may have limited availability.
  • Hourly sanitization of all high-touch surfaces.
Basketball
  • Please try to maintain 6' social distancing whenever possible.
  • Due to inability to maintain 6' of social distancing all the time, masks are recommended.
  • Please wipe down basketballs with fitness wipes when done playing.
Racquet Sports
  • Tennis, Pickleball, Racquetball and Squash courts are available for use.
  • Please observe 6' social distancing whenever possible, and per the CDC, masks are recommended when 6' social distancing cannot be maintained.
  • Players are required to maintain a safe social distance when entering and exiting a court.
  • For safe social distancing, avoid any physical contact with another player.
  • Place personal belongings at least 6 feet apart from another player’s.
  • We recommend players do not change ends between play; or if it is necessary, change ends on opposite sides of the net.
  • To protect members and team members, we will practice social distancing of 6 feet during one-on-one sessions, eliminate any physical contact and per the CDC masks are always encouraged.
  • During lessons, roll balls to the net with your racquet and our tennis pros will pick them up, please refrain from touching tennis equipment when possible.
  • No demo racquets or balls available.
Massage
  • Please do not arrive more than 5 minutes prior to your appointment.
  • Customer and team member will be required to wear face masks during treatment at this time.
  • Therapist and customer must wash hands prior to service.
  • Therapist and customer are asked not to greet each other with a handshake.
  • Each customer will take a health assessment prior to beginning of their massage.
  • If you do not pass the assessment, the service will be canceled and refunded.
Work-Space
  • Rental rooms will be locked unless rented. 
  • Rental rooms will be reduced in the # of people allowed due to social distancing recommendations. 
  • Some seating may be removed to allow for adequate social distancing. 

MEMBERSHIP / POINTS PLUS

This has been a difficult time and we know how important it is for our members to have the confidence and peace of mind that they are returning the safest environment possible. If you need a little more time before coming back, we understand.

 

POINTS PLUS was created with this flexibility in mind. Our POINTS PLUS program allows memberships to be placed on a hold status for an unlimited amount of time. When you are ready to come back, you will retain your initial membership dues pricing and will not be charged a re-enrollment fee.

 

POINTS PLUS members will be charged a minimum of $8 per month, per member until the account is moved to “active”.

 

Learn More

MEMBERSHIP ACCOUNT QUESTIONS

When will billing resume?
  • We will begin charging membership dues on Tuesday, December 1. If you have an available credit on your account, this credit will be applied to December's billing.
  • Any membership account that has outstanding house charges from before our closure, will be processed on December 1.
  • If an account includes permanent locker rental, locker rental fees will be processed on December 1.
  • Beginning January 1, members on POINTS PLUS will be charged $8 per month, per member until the account is moved to “active”.
What happens to the dues credit from July 5-July 31?
  • Memberships that were active in July, will receive prorated dues credit to their membership account for the period of July 5-July 31.
  • Credits are non-refundable and non-transferable.
  • Credit card refunds are not available.
  • Dues credits will be applied directly to your RDV membership account when the club opens on Monday, November 30.
  • Dues credit will be available to be applied towards future dues and other charges on your membership account when the club opens.
I am not ready to come back yet. What are my options?
Need more time? You can place your membership ON HOLD with our POINTS PLUS program!
  • Simply login to your myMVP account and change your membership status to POINTS PLUS.
  • POINTS PLUS program allows memberships to be placed on a hold status for an unlimited amount of time.
  • When you are ready to come back, you will retain your initial membership dues pricing and will not be charged a re-enrollment fee.
  • At this time, there will be no charge for members to be on POINTS PLUS. If after December 31 you are still not ready to come back, you can continue POINTS PLUS for only $8 per month, per member until the account is moved to “active”.
I do not wish to continue my membership at this time. Can I cancel online?
We are sorry to see you go! You can easily cancel your membership online through your myMVP account

By cancelling, you understand you are forfeiting your current monthly membership dues rate. If you decide to rejoin at any time after your effective cancellation date, you will pay the applicable enrollment fees and the monthly membership dues rate at the time of rejoin.
How do I check my account status?
  • With your myMVP online account, you can easily review your membership, make changes to your account and more!
  • Login to your account HERE
  • Visit "ACCOUNT" tab, then "MEMBERS" to view all members on the account.
I need help!
Have questions about your account? Need help moving your account to POINTS PLUS? We're here to help!

Call our Member Support Center at 1-800-517-7712 or info@mvpsportsclubs.com.