Operations Update

May 13, 2020

In accordance with local, state and federal directives ALL OPERATIONS REMAIN CLOSED.

 

As a company dedicated to building healthy communities, we are working hard to prepare for a safe reopening when the time comes. Once restrictions have been lifted, we will communicate an opening date and operational plan to our members via email, our website and social media pages.

 

At MVP, we know how important it is for our team and members to have the confidence and peace of mind that they are returning the safest environment possible. We will publish our operational plan including cleaning and safety protocols once we have set an opening date.

 

Thank you for your continued support. We can’t wait to welcome you back!

 

FREQUENTLY ASKED QUESTIONS
Will I be charged monthly membership dues while the club is temporarily closed?
  • No new membership dues will be charged to any accounts until our clubs reopen.
  • All memberships will receive prorated dues credit to their membership account for the period of March 16-March 31.
  • Credits are non-refundable and non-transferable.
  • Dues credit will be available to be applied towards future dues and other charges on your membership account on the date the club re-opens.
  • All Medicare memberships will retain their active status during the time of closure.
When will the club reopen?
Following local, state and federal directives, ALL OPERATIONS ARE CLOSED UNTIL FURTHER NOTICE. We look to reopen as soon as it is safe to do so.
How will future updates be communicated?
All operational and membership updates will be communicated via email, this website page and our social media channels.
How are you handling registrations for a one-time event?
For one-time events (Spring Break Camp, Kid’s Night Out, etc), we will provide refunds to impacted members for events that will not happen while the club is temporarily closed.
How are you handling registration/payment for recurring lessons or services?
  • For recurring services that have already been processed (Swim Lessons, Tennis Lessons, etc), we will provide credits that can be applied towards future charges on your membership account.
  • Expiration dates for sessions and packages will be extended to ensure sessions will not expire during our temporary closure (Training, Massage, etc).
  • ACTIV8 Challenge participants will receive a refund for the prorated sessions not completed due to the closure.
Where can I find ONLINE WORKOUTS?
Our team is working hard to provide you fitness, wellness and class content via our website and our social media channels. Visit MVPSportsClubs.com/Move to stay moving and stay active!
How can I connect with my MVP community?
We know how important social connections are, that’s why we will continue to ask for your engagement on social media. From opportunities to earn BONUS Health Points to giveaways, fun challenges to sharing achievements, our social media team is ready to keep you engaged, encouraged and motivated!
How can I earn HEALTH POINTS during this time?
We are excited to up the rewards for your daily FitBit activity. During this time, you will earn 15 HEALTH POINTS for reaching 10,000 steps. Get moving, get rewarded!

MVP CARES FUND

At MVP Sports Clubs, we work hard to build a community of people that encourage and support one another in all aspects of life. So many of you have generously asked how you can contribute to our Team Members. We’ve created a fund to make this possible.

 

MVP CARES FUND was started by contributions from Management and now has been opened up to our community. These funds will be given to directly to Team Members in need and will not be used for MVP business purposes.

 

MVP CARES FUND