Club Policies - MVP Sports

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Membership

Membership Fees

Enrollment fees and pro-rata dues for the first month of membership may be paid by ACH transfer, credit card or cash. Monthly dues will be pro-rated according to the initial membership start date for the first month of membership.
Subsequently, monthly membership dues are automatically billed to your membership account on the first day of each month for that month's dues.
Members and their sub-members may bill incidental charges to account (“house charge”) for additional club services or merchandise. These charges will be applied to Member's EFT that will run the 2nd of the month. Primary Members are responsible for payment of all charges. Sub-members are authorized to charge incidental expenses to the Member's account if the Member approves. Members may change this ability on club app or through member portal or notify Facility if sub-members are not able to house charge.
Accepted methods of monthly Electronic Funds Transfer “EFT” are ACH transfer and Credit Card. It is MVP Sports Clubs’ policy that only one method of payment will be tied to an account.
Members choosing Credit Card for monthly EFT will be assessed a convenience fee to offset credit card processing fees.
Declined ACH or credit card drafts due to insufficient available credit limit or funds, or account closure shall be assessed a monthly late fee until balance is paid in full.
Returned checks and declined EFT drafts are subject to a minimum $15 service fee. The owner of the payment method on file is fully responsible for all charges.
Facility will attempt to collect money due to Facility for 90 days before handing off debt to collections agency for recovery. After 2 consecutive declined EFT drafts, account will be cancelled.
The Facility managed by MVP Sports Clubs reserves the right to change the amount of the enrollment fees, monthly dues, and charges at any time.
The Facility managed by MVP Sports Clubs reserves the right to charge an annual assessment fee per account.

Membership Terms

Memberships are month to month with no long-term contracts.
Sub-members must be members of the same household and will be asked to provide proof of residency, when applicable.
Dependent sub-members are only allowed to be added to certain membership types. Dependents added to Golden Primary or Jr Primary memberships will be audited and adjustments will be made in order to live within the limits of membership options.
Members with an age restricted membership will be notified of any aging up into another category at least 2 weeks ahead of time, and if no action is taken to cancel that membership, membership will transfer to the new type at the rate at that time.
A Member's membership is nontransferable and nonrefundable.
All account upgrade, downgrade and status changes must be processed in the Facility no later than the end of business hours on the last day of the month.
All cancellations will take effect the FIRST DAY OF THE MONTH following the date the request is submitted. Cancellation requests can be handled in one of two ways. 1. In club no later than the end of club business hours on the last day of the month (or) 2. Online via this cancellation request form no later than the end of club business hours on the last day of the month
No monthly membership charges will be applied to the account after the resignation month. Resignation from the Facility does not relieve the Member or sub-members of the responsibility to pay all applicable charges prior to cancellation of membership. Upon the effective date of cancellation, Member's access to the Facility shall cease.
The Facility's Management reserves the right to cancel any membership at any time at its sole discretion.
Any MVP Health Points and rewards accumulated on an active member's account will be lost when the membership is cancelled. These points and rewards are unable to be transferred or recovered after cancellation.
Once membership has been cancelled, any historic rates or grandfathered arrangements are forfeited. If the member wishes to rejoin, they will be subject to pay current enrollment fees and monthly dues at the time of reactivation.
Members may put their membership on a medical hold at $0 for up to 6 months with a doctor’s note. Hold status must start the first day of a month and end the last day of a month. If the account includes permanent locker rental, the member will continue to be charged a locker rental fee while on Hold. Members can cancel locker rentals by visiting the service desk.
Hold status will move all members on account to Hold status. If members want independent members on Hold, team may have to break apart account and create as additional memberships.
Upon reactivation, members will retain their monthly membership dues structure assigned by the club, and no re-enrollment fee will be assessed.
Members on Hold will maintain points earned in Health Points program while on Hold.

Location Transfer

Members may transfer membership to a different MVP location for a $75 transfer fee.
Location transfer can only be completed one (1) time per month and is effective immediately.
To have access to ALL Michigan locations, members can choose to upgrade their membership type to an All-Star membership by visiting any MVP location. With this option, members will not be charged the $75 transfer fee.

Checking In

Members must check in at the Athletic Club service desk by use of their membership via the MVP mobile app or with a key tag.
Membership key tags are unique to each member and are not transferable.
You may be required to show additional photo identification prior to admittance to the Athletic Club.
Accounts must be in good standing for any member to use the Athletic Clubs.

Membership Key Tags

If MVP Mobile App is not an option for the member, a membership key tag will be provided to members aged 12 and older and provided as an option for entry into the facility.
In the event of a lost key tag, you will be asked to use MVP app or pay a nominal fee for a new key tag.

Guest Policies

Non-members are welcome at the Athletic Club for an applicable guest fee or valid guest pass.
All guests must complete a guest registration form at the main service desk and provide a valid photo ID.
It is the members' responsibility to see their guests are properly registered and the appropriate guest fees are paid.
Members are responsible for their guests' conduct.
Guests under the age of 12 are allowed only when accompanied by an adult.
Guests under the age of 18 must have a parent/guardian complete a guest registration card prior to check-in.
Daily guest fee: $30 for adults, $12 for a child (ages 0-11)

General

General

We are committed to fostering a healthy environment based on equality, diversity, compassion, and action. Racism and prejudice, of any kind, have no place within our community and will not be tolerated.
The Athletic Club reserves the right to amend any rules, policies, or hours of operation at any time. Changes will be posted within the facility and communicated through our mobile app or via email when necessary.
It is the member’s responsibility to notify the Athletic Club of any change in address, phone number, e-mail, or billing information to maintain a current account. These items may be updated online through MVP app, the member portal, or at the club service desk.
Appropriate clothing is necessary. Shirts and closed-toe shoes are always required while using any exercise equipment and/or free weights. Bare or stocking feet are not allowed in the Athletic Club (excluding aquatics and mind/body areas).
No weapons of any kind are permitted in MVP Sports Clubs facilities.
Smoking, including the use of e-cigarettes, smokeless tobacco, alcohol, and other controlled substances are not permitted.
Sexual solicitation and/or sexual conduct of any kind is not permitted on MVP Sports Clubs facility premises.
Solicitation of goods and/or services is not permitted on MVP Sports Clubs facility premises.
Foul language is not permitted.
Animals other than service animals are not allowed in the facility.
Instructional services (fitness, tennis, aquatics, or other) may be provided by MVP Sports Clubs Team Members only. Any instructional service provided by non-employed persons is strictly prohibited.
Riding wheeled transportation devices including but not limited to hoverboards, segways, bikes, skateboards, and scooters is prohibited in MVP Sports Clubs facilities.
Sleeping inside the facility is not permitted.
Towels are provided for daily use but may not leave the Athletic Club.

Holidays & Special Events

MVP Sports Clubs facilities are closed on Christmas Day and Easter Sunday.
MVP Sports Clubs have special hours and programming during certain holidays.
MVP Sports Clubs facilities reserve the right to close for a maximum of four days per year for charitable and/or special events.

Fitness Floor

You must be 12 years of age to be on the Fitness Floor.
Gym bags and purses are not allowed on the Fitness Floor. Please use appropriate lockers.
All users must re-rack their own weights.
Users are responsible for wiping down their equipment after each use.
Members are asked to place towels in the towel bin after use. Towels may not leave the facility.
Only water bottles are permitted on the Fitness Floor. Food is not permitted.
All members are asked to use common courtesy when on the Fitness Floor (i.e. allowing another member to work in, not wearing heavy amounts of perfume/cologne, not spending extended periods of rest on machines/equipment checking mobile devices, etc).
The Athletic Club sets all TV and music channels. The channels will be changed as deemed by the Athletic Club management.
Members are not allowed to remove equipment from the fitness floor.

Group Exercise

Advanced reservations are required through the MVP app or member portal. Reservations are available 24 hours in advance of class start time.
You must be 12 years of age to participate in group exercise.
Gym bags and purses are not allowed in the studios.
The Athletic Club is not liable for any missing items brought or left in the studios.
Appropriate footwear is required.
Wait for class to be completed before entering for the next class.
Members are not permitted in studios until 15 minutes prior to or after a scheduled class.
Be on time. Warming-up is important to avoid injury. If you are late, warm up before entering the studio.
Participants may only hold a place in class for themselves.
Group exercise participants are the only people allowed in the studio during classes.
You must follow the routine that the instructor shows.
Keep conversations to a minimum during class.
Handheld weights are not allowed during the aerobic segment of any class unless specified by the instructor.
With the exception of yoga mats and boxing gloves, the use of your own exercise equipment is prohibited.
All equipment must be wiped down and returned to the proper storage area and/or position after use.
Classes and instructors are subject to change.
Any use of the studios and sound systems without supervision is prohibited.
The turf area is closed to open use during group fitness class times. Members may access the turf during non-class times. Schedule is available in the turf area.
In some locations, Stages bikes are used in our cycling studios. The Stages bike uses a high-powered magnet to control the resistance of the fly wheel. If you use a pacemaker, or other mechanical/electrical medical device, it is recommended you keep that device at least 6" away from the top of the fly wheel. Please consult a physician before using this equipment.

Basketball

Use chalkboards or whiteboards for court sign up.
Sign up only if you are dressed and ready to play. Sign up for only one team at a time. If you start playing on another court, your name will be erased. Warming up on another court is acceptable.
The next five players on the list play the next game. If you do not want to play as the next five selected, then your name goes to the bottom of the list.
The winning team may only play three games in a row if there are 10 names on the waiting list when they are done with their 3rd game and then forfeits the court. The next 10 players signed-up will play. The winners’ names go on the sign-up before the losers.
Games are played to 15 points. Each basket counts as one, a three-pointer counts as two.
All foul calls are honored.
Any arguments, use of foul language or unsportsmanlike conduct will result in the loss of basketball privileges for the remainder of that day.
Any physical or aggressive behavior will result in immediate termination of your membership.
Basketball or tennis shoes only. Shirts must be worn at all times.
No food, beverage, or gum allowed in the court area.
You must be at least 16 years of age to participate in an adult pick-up game.
Children under the age of 12 are not permitted courtside during adult games. Children must be under direct supervision of an adult or guardian 18 years or older.
Scrimmage vests should be worn during game play only. Scrimmage vests and towels must be returned to the hampers at the end of play.

Indoor Track

See posted signage in club for number of laps per mile.
See posted signage in club for direction of traffic on a given day.
Slower traffic stay to inside lane.
Do not walk or run more than two abreast.
Acceptable track equipment: walkers, canes, strollers, and sports wheelchairs. (May be limited based on club set up.)
Children under 12 years of age must be accompanied by and within arm’s reach of an adult.
Please be courteous to others.

Indoor Aquatics

The pool temperature is between 78°-86° Fahrenheit. The therapy pool temperature is between 89°-94° Fahrenheit.
Members and their guests must abide by pool rules and obey instructions of the lifeguard.
Children who are not potty trained or who are in diapers must wear plastic/vinyl training pant along with a swim diaper. Swim diapers alone are not acceptable.
The pool may be closed, or its use limited at any time because of a private function, weather, operational difficulties or overcrowding at the discretion of the supervisor or lifeguard. In the case of lightning, the pool will remain closed 1/2 hour after the last sighted bolt.
Children under the age of 12 must be accompanied by an adult.
Parental Supervision is always required. Parents of children who are unable to swim need to be in the water with their child, even if the child has a flotation device.
Appropriate swimwear must be worn in and at the pool.
Persons must rinse off in shower before entering pool.
Persons with open wounds or rashes are not allowed in the pool.
Diving is not permitted.
Food, beverages, or glass containers are not allowed.
Animals are not allowed in pools or on pool deck.
Running and horseplay are not allowed.
Abusive or foul language is not allowed.
Members are allowed to bring in their own Coast Guard-approved personal flotation devices to use at MVP Sports Clubs pools. Only personal flotation devices that are Coast Guard-approved may be used in our facilities. Swimming aids such as water wings, pool noodles, kickboards, and suits with built-in flotation are not permitted in MVP pools. Please be sure to clean out the flotation device as best as possible if being used in any natural bodies of water like lakes, ponds, rivers, etc before bringing them for use at MVP.
Anyone wishing to swim in water above his or her shoulders must show reasonable swimming skills at lifeguard’s request.
Lap lane use is intended to serve aquatics programming and lap walkers/swimmers. Lane sharing protocols may be implemented by club management at their discretion, as needed.
All lap swimmers must be open to sharing lanes. Please be courteous and willing to share your lane when all lanes are being occupied. When possible, choose someone with a similar swim speed. Walkers default to lane one if lap swim demand is present.
Lane ropes are designed to divide the pool into usable sections. Do not hang or sit on the lane ropes.

Outdoor Aquatics

The pool may be closed, or its use limited at any time because of a private function, weather including but not limited to temperatures under 60 degrees or forecasted to remain under 60 degrees all day, tornado watches or warnings, thunderstorm warnings, or sighted lightning, operational difficulties or overcrowding at the discretion of the supervisor or lifeguard. In the case of severe weather, the weather will be monitored, and the facilities will open for use as soon as possible after conditions improve, unless within two hours of the outdoor pool closing time. In the case of lightning, the pool will remain closed for 1/2 hour after the last sighted bolt.
Members and their guests must abide by posted pool rules and obey instructions given by lifeguards.
In order to use the outdoor water slides you must be at least 48” tall for your safety. Aquatic Team Members will conduct a height check before using the water slides.
Use proper form and technique instructed when using the water slides.
Children who are not potty trained or who are in diapers must wear plastic/vinyl training pant along with a swim diaper. Swim diapers alone are not acceptable.
Children under the age of 12 must be accompanied by an adult.
Parental Supervision is always required. Parents of children who are unable to swim need to be in the water with their child, even if the child has a flotation device.
Appropriate swimwear must be worn in and at the pool.
Persons must rinse off in shower before entering pool.
Persons with open wounds or rashes are not allowed in the pool.
Diving is not permitted.
Animals are not allowed in pools or on pool deck.
Running and horseplay are not allowed.
Abusive or foul language is not allowed.
Members are allowed to bring in their own Coast Guard-approved personal flotation devices to use at MVP Sports Clubs pools. Only personal flotation devices that are Coast Guard-approved may be used in our facilities. Swimming aids such as water wings, pool noodles, kickboards, and suits with built-in flotation are not permitted in MVP pools. Please be sure to clean out the flotation device as best as possible if being used in any natural bodies of water like lakes, ponds, rivers, etc before bringing them for use at MVP.
Anyone wishing to swim in water above his or her shoulders must show reasonable swimming skills at lifeguard’s request.
Lap lane use is intended to serve aquatics programming and lap walkers/swimmers. Lane sharing protocols may be implemented by club management at their discretion, as needed.
Lane ropes are designed to divide the pool into usable sections. Do not hang or sit on the lane ropes.
No deliveries of food to the pool are permitted by members or guests. Small, soft-sided coolers are allowed into the pool area, but food and drink must be consumed in designated eating areas only.
Glass containers are not allowed on the pool deck.
Alcohol is not permitted.

Tennis & Pickleball Court Reservations

Reservations must include at least one Athletic Club member.
Children under the age of 12 are allowed on the court when supervised by an adult.
Reservations can be made through the MVP app or member portal, by signing up in person at the service desk or by calling the athletic club.
A court reservation cannot be made by leaving messages on voicemail.
Reservations can be made up to one (1) week in advance.
An individual can only reserve one (1) court reservation per day. Reservation for an additional court must be under a different name, even if it’s someone in the same group.
Individuals can reserve multiple days as long as it’s within the 7 day limit and not more than 1 per day.
All players participating in reservation must be listed.
Court reservation fees must be paid at the club upon reservation check in.
Fees will be split among players unless the member hosting the reservation instructs the service desk otherwise. All-Star discounts will only apply to All-Star member(s) on the reservation.
Reservations can be cancelled up until one hour prior to the time of reservation on the MVP app or member portal, in person at the service desk or by calling the club.
If a reservation is not cancelled before one hour prior to the start time, the players on that reservation will be charged.
If a member reserves a court and does not show up after 15 minutes, the court may be given to another member.
Please be courteous with other groups who are playing before or after you by abiding by your reservation time.
Appropriate footwear and tennis apparel must be worn on the courts. No running shoes allowed.
On select days and times, MVP programming may have all courts scheduled, but the club will try to maintain at least 1 court for reservations.

Racquetball Reservations

Reservations must include at least one Athletic Club member.
Children under the age of 12 are allowed on the court when supervised by an adult.
Reservations can be made through the MVP app or member portal, by signing up in person at the service desk or by calling the athletic club.
A court reservation cannot be made by leaving messages on voicemail.
Reservations can be made up to one (1) week in advance.
An individual can only reserve one (1) court reservation per day. Reservation for an additional court must be under a different name, even if it’s someone in the same group.
Individuals can reserve multiple days as long as it’s within the 7 day limit and not more than 1 per day.
All players participating in reservation must be listed.
There are no court fees for Racquetball reservations.
Reservations are forfeited after 15 minutes if neither player is on the court. The open court is available on a first-come, first-served basis.
On certain nights, the Athletic Club may reserve time slots for Challenge Court play. Specific rules are available at participating facilities.

Platform Tennis Reservations

Reservations must include at least one Athletic Club member.
Children under the age of 12 are allowed on the court when supervised by an adult.
Reservations can be made through the MVP app or member portal, by signing up in person at the service desk or by calling the athletic club.
A court reservation cannot be made by leaving messages on voicemail.
Reservations can be made up to one (1) week in advance.
An individual can only reserve one (1) court reservation per day. Reservation for an additional court must be under a different name, even if it’s someone in the same group.
Individuals can reserve multiple days as long as it’s within the 7 day limit and not more than 1 per day.
All players participating in reservation must be listed. Guests must complete a waiver and pay the daily guest fee prior to playing.
There are no court fees for Platform Tennis reservations.
Reservations are preferred 24 hours in advance to ensure the MVP team is able to prepare courts and facilities.
Check-in at the Athletic Club Service Desk is required to confirm reservation and have facilities opened.
Platform tennis facilities will open one (1) hour AFTER the Athletic Club opens. The last reservation for the day ends one (1) hour BEFORE the Athletic Club closes.
One (1) member of the group must check-out at the Athletic Club service desk once play is complete.
Alcohol is not permitted.
Management reserves the right to close the courts based on severe or dangerous weather conditions.

Kid's Stuff

Children from infant-11 years old are permitted to use Kid’s Stuff.
Children are allowed access through monthly club membership, and guests are welcome in Kid’s Stuff provided they have paid the appropriate guest fee at the main service desk and have been properly checked in.
Only one Kid’s Stuff check in per child is permitted daily.
Children are limited to a two-hour visit.
Guardian checking child into Kid’s Stuff are not allowed to leave club premises once a child is checked into Kid’s Stuff.
A Guardian aged 18 or older associated with the child in MVP operating system is required for check in and check out. A photo I.D. is required for check-in and pick-up.
Children should be taken to the restroom and changed into a fresh diaper prior to checking them into Kid’s Stuff. The MVP Team may contact Guardians as needed to assist with diapers or potty accidents in Kid’s Stuff.
Guardians will be required to leave their phone number so Kid’s Stuff staff can contact the Guardian in the event of emergency. Guardians must always carry cell phones and report back to Kid’s Stuff if texted.
All children must wear a system issued nametag while checked into Kid’s Stuff.
For security purposes, adults are not allowed beyond the entrance gates into the Kid’s Stuff area unless accompanied by a Kid’s Stuff team member.
Advance reservations are requested for babies under one (1) year of age. If the infant area is already full and you do not have a reservation, you may be asked to wait until another baby is checked out. We are not able to guarantee feedings or diaper changes. We suggest you change your baby right before dropping off and schedule a work out around feeding times. Please make sure that all baby items and diaper bags are clearly labeled. Please write out any special instructions on a name label and stick it onto the baby’s back.
Sneakers are required for court play and are recommended for all children while in Kid’s Stuff. If children come to Kid’s Stuff wearing flip-flops or sandals, they will not be permitted in the gym.
Children are not permitted to bring toys, dolls, video games, tablets, phones, or other personal items into Kid’s Stuff. We cannot accept responsibility for items left behind.
Food is not permitted in the Kid’s Stuff area. Please label any water bottles or toddler cups.
MVP Sports Clubs does not provide epinephrine auto injectors (epi pens) and will not store epi pens for longer than the child’s visit, but MVP Sports Clubs staff are trained and able to administer a member’s prescribed epi pen if they are unable to do so themselves.
Sick children are not permitted in Kid’s Stuff. Please do not bring your children into Kid’s Stuff if the child has been kept home from day care or school, has a fever of 100 or above, has a runny nose, rash, conjunctivitis, swollen glands, nausea, diarrhea, sore throat, chicken pox blisters, or have experienced these symptoms within the last 24 hours. Our team reserves the right to check temperatures upon entry or if a fever is suspected.
The team reserves the right to refuse admittance to any child who has a cough, runny nose, or fever. Guardians will be paged if their child shows any signs of illness.
Children are expected to adhere to the rules set by the Kid’s Stuff team. Anyone with inappropriate behavior will be asked to sit out from activities until proper control can be maintained. Guardians will be paged if control is not achieved in a timely manner.

Locker Room & Lockers

Towels are available in the locker rooms free of charge to be used in the Athletic Club. Towels may not be removed from the Athletic Club.
Food is not permitted in locker room areas.
Lockers are for daily use only. Articles are not to be left in lockers overnight. The Club removes all contents daily. Articles removed from lockers are donated to charity after 30 days.
Permanent rental lockers are available with laundry service for a monthly fee. A fee may be charged to replace a lost key.
The Athletic Club is not responsible for lost or stolen articles. Please do not bring valuables into the Athletic Club.
Children under 12 must be supervised by an adult in the locker room area.
Children ages four and older are not allowed in the opposite sex locker room. Please use the family locker room or family change room.
Use of electronic devices for photography or videography is not permitted in the locker rooms.

Whirlpool, Steam Room, Sauna

No children under the age of 12 years old may use these amenities.
Please abide by ALL POSTED RULES.
The temperature of the whirlpool is 101°-104°.
The temperature of the steam room is 100°-110°.
The temperature of the sauna is 170°-180°.
All temperatures are in accordance with American College of Sports Medicine guidelines.

Programs & Services Policies

Participants may register for programs and activities on the MVP app, through the member portal or at the service desk.
Payment is due upon registration for all programs.
A minimum number of participants may be required for each class.
Credit Policy: All program registration fees are nonrefundable. In case of severe injury or illness, please see the department manager.
Pro-rate Policy: All late entries into the existing program may be pro-rated for the remainder of the session in progress only if approved by the department manager.
Make-Up Policy: When a participant is enrolled in a class, space is reserved for him/her. There are no credits or refunds for missed classes, nor are there pro-rates for future sessions if a make-up is not scheduled. If you notify the instructor in advance that a class will be missed, we will try to accommodate you in another appropriate class, if there is a similar class running and it is not full. Missed classes must be made up within the session they are missed. Make up classes do not carry over from session to session.
Children under the age of 12 must be escorted to and from classes by parent/guardian. Parents are welcome to observe classes upon signing the VISITOR log. Younger siblings that are not enrolled in the class are not permitted in the activity area or on any equipment. Non-member children may be checked into Kid’s Stuff provided they have paid the appropriate guest fee at the main service desk. To make arrangements for adults other than parents to view a particular class, please contact a Manager on Duty.
Non-members must check in at the service desk for all programs and services. Any fees not already collected will be due before being allowed to participate. Paying a non-member program fee does not grant permission to use any other part of the Athletic Club facilities.
Non-member participants may enter the club 15 minutes before a scheduled program. All non-member participants must exit the building at the conclusion of each class. If you wish to work out or use another part of the club before or after your program, you must pay the appropriate guest fee at the main service desk. You will be expected to adhere to club policies.
The Athletic Club reserves the right to cancel or consolidate any class or activity.
Any services and sessions purchased through the club app or member portal will carry an expiration date of no less than 6 months unless otherwise specified. If you choose to purchase these items through the app or member portal, you are accepting our package terms.

Photography/Videography

Professional photography and recording of video for commercial use is not allowed on the premises without the advance approval of MVP Sports Clubs Corporate Marketing Department.
Personal photography is allowed in public areas only. You must have consent to photograph or video any other member, guest, or team member. Please be respectful of other members’ physical and personal space at all times. If you post a photo or video that was taken in our facility online or on social media and another individual who appears in that photo or video request removal, we reserve the right to ask you to remove the post.
No photographic equipment or mobile devices in photographic or video mode are allowed in any locker room, restroom, sauna/steam room, Kid’s Stuff, or other private areas of the facility. Always use common courtesy when using mobile devices in other areas of the facility.
MVP Sports Clubs allows certain team members to take images of members and guests for social media and marketing purposes, including members on the fitness equipment and participants in group fitness classes. If you do not wish to have images taken by MVP, please let the team member know.

Not all services and amenities listed are available at all facilities. See club for specific offerings.